REDMOND, Wash. — Apr. 22, 2010 — Microsoft Corp. today announced record third-quarter revenue of $14.50 billion for the quarter ended Mar. 31, 2010, a 6% increase from the same period of the prior year. Operating income, net income and diluted earnings per share for the quarter were $5.17 billion, $4.01 billion and $0.45 per share, which represented increases of 17%, 35% and 36%, respectively, when compared with the prior year period.

The results include the deferral of $305 million of revenue relating to the Microsoft Office 2010 Technology Guarantee program. Adjusting for the revenue deferral, third-quarter revenue totaled $14.81 billion, an increase of 8% over the prior year period.

“Windows 7 continues to be a growth engine, but we also saw strong growth in other areas like Bing search, Xbox LIVE and our emerging cloud services,” said Peter Klein, chief financial officer at Microsoft. “Our record third-quarter revenue along with continued rigor on cost management resulted in exceptional EPS growth.”

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REDMOND, Wash. — March 18, 2010 — Microsoft Corp. today announced that Mitsubishi Caterpillar Forklift Europe BV (MCFE), a leading forklift manufacturer based in the Netherlands, received the Gartner CRM Excellence Award in the category of Efficiency for its customer relationship management (CRM) project. Through this awards program, Gartner Inc. and 1to1 Media recognize companies that are doing an exceptional job at bringing together vision, strategy, customer experience, organizational collaboration, process, IT and metrics to create value for the customer and the enterprise.

MCFE, a company that manufactures, sells and distributes forklifts and related spare parts, was able to streamline order entry and processing, IT support requests, and dealer communications. This resulted in the company reducing the time for it to customize business applications from 35 to 10 days, saving development costs by 60 percent and improving order processing from five minutes to 90 seconds.

“Businesses need to deliver essential line-of-business applications more quickly and at a lower cost,” said Brad Wilson, general manager of Microsoft Dynamics CRM. “We are honored that MCFE is recognized by Gartner and 1to1 Media for its project. This implementation is just one example of how our customers are unlocking new value from their existing Microsoft investments and delivering business solutions that are easy to design, easy to manage, and, for their users, easy to use.”

In addition to MCFE, a broad range of companies around the world are using xRM, the flexible application development framework of Microsoft Dynamics CRM, to accelerate the development and deployment of high-impact business applications — whether on the premises or in the cloud via Microsoft Dynamics CRM Online.

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